refund_returns

Refund and Returns Policy

SHIPPING AND RETURN POLICY

 

Shipping Options and Shipping Processing Times

 

It is our policy to ship in-stock orders within 10 business days of the date of your order.

 

Please note that we don’t ship or deliver orders on holidays or weekends. Please be prepared for this possibility as you make your purchase.

 

Flat-rate shipping costs are based on the order total. Refer to this at checkout when placing your order.

 

A shipping provider will be selected based upon the size, contents, and value of the product being shipped at the discretion of Adams Arms Holdings, LLC.

 

Standard USPS Shipping (5-8 Business Days)

 

Fedex-UPS Ground  (3-5 Business Days)

 

Carrier Tracking number will be listed on our website under your order details once shipped.

 

Important details about refunds, returns, exchanges and cancellations.

 

  • No returns will be accepted without an RMA number. We will send you an email and RMA number that will have detailed information on how and where to ship your item(s).
  • Refunds will be given for merchandise returned within 30 days of purchase minus shipping costs and 15% restocking fee. Package should be shipped in a protective box with your RMA number written on it.
  • Full refund including shipping if the return resulted from our error.
  • Otherwise, we will deduct the shipping costs (if applicable) from your refund.
  • Refunds for items purchased directly from Adams Arms Holdings will be returned to the original purchase method.
  • Refunds for items purchased through our Financing Partner, Credova, or other special programs, will be credited to those partners who will refund customers directly (processing times may vary).
  • Cancellations – Will incur a 15% restocking fee, unless exchanged for an item(s) of equal or greater value.

 

 

FAULTY PRODUCTS

 

If the product has been used in accordance with the manufacturer’s instructions, but is faulty, unfit for purpose, or does not match the sample or description please return the product to us with a copy of your invoice. We may send the product to the manufacturer’s service agent for assessment. Where the product is determined faulty or unfit for purpose, we will provide you with a refund or exchange.

 

Refunds will go back to the original credit card the purchase was made.

 

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